Return and Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
Sales of all personalised photo products are final. In the event your order is received damaged or has quality issues, your order will be replaced free of charges including shipping and handling fees.
Note: You have 30 calendar days to contact us with your questions and request about an item from the date you received it.
You may not have to return any damaged or unsatisfactory product to receive a replacement or a credit. The replacement of your order related to quality issues is at the sole discretion of Blacks.ca
If you are entitled to refund, we will refund the purchase price, including shipping and handling fees, using the original method of payment within 5 days.
For issues related to damaged shipping or the quality of the products, please contact Blacks Customer Service at 1-800-668-3826 or by email
Note: We may occasionally ask you to send back the item you consider defective. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, usually 5 days whether you are entitled to a refund or a replacement will be made as a result of the defect evaluation